Returns / Refund Policy

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you are not 100% satisfied with your purchase within 14 days of receiving it, you can return the product for a full refund or exchange to equal value - just ensure the return is unused and in it's original condition & packaging.

Case examples where we cover all postage fees

  • For items purchased through our store, we cover all postage fees.
  • For items returned to our store because of a part fault, we cover all postage fees. A full refund is provided after the return is recorded and the part is verified for the reported fault.
  • For items returned to our store because of a part fault and wanting an exchange, we cover all postage fees.

Case examples where we cover partial postage fees

  • For items returned to our store because of user error (ordering the wrong part) and wishing to exchange for the correct item, the customer pays to return the item to us and is only charged for the second mail out.

Case examples where we do not cover postage fees

  • For items returned to our store because of user error (ordering the wrong part) and not wishing to exchange for the correct item, we will deduct the initial postage fee (our cost to send the item) from the refund. The customer will also be required to pay for the return postage.

Get in touch

At the end of the day, nearly everything on the edge comes down to a case-by-case basis. Send us an email, tell us what's up, and we'll work with you to make sure you’re happy.

Frequently asked questions
How easy is it to replace iPhone parts myself?
You can easily replace most iPhone parts yourself assuming you have the required tools and an easy to follow guide for the replacement. In terms of iPhone Screen Replacements, we provide you with everything you need to replace the screen yourself including the tool kit.
How much will postage cost for my iPhone parts order?
All orders placed online receive free shipping via Australia Post regular parcel post. We also offer Australia Post express parcel post for an additional fee. For more information please refer to our Delivery Information.
I ordered the wrong iPhone part, can I get it replaced?
If it’s been within 14 days since your order and you have realised you accidentally purchased the wrong part, we will happily exchange your part for the correct one or provide a refund. Extra postage fees apply. For more information please refer to our Returns Policy.
Do Online Mobile Parts iPhone parts come with warranty?
Yes all Online Mobile Parts iPhone parts are backed by our 2 year Australian warranty. For our wholesale customers we provide up to a lifetime warranty. For more information please refer to our Warranty Information.
Does Online Mobile Parts offer wholesale prices for their iPhone parts?
Yes the Online Mobile Parts Wholesale Program offers further discounts and benefits. For more information please refer to our Wholesale Information.
What level of quality can I expect from Online Mobile Parts?
We only sell the highest quality iPhone Replacement Parts on the market. We back all our purchases with our 2 year warranty with a replacement guarantee in the unlikely event there are any issues with parts purchased from our store.