Warranty Information

Our warranty policy is simple: All replacement parts purchased from Online Mobile Parts are backed by our 2 year Australian warranty which covers faults resulting from fair use. Fair use does not cover damage caused during installation or user error.

Troubleshooting: How to resolve most replacement part issues

  1. Power down the device.
  2. Disconnect the battery on the device.
  3. Disconnect the replacement part.
  4. Inspect the replacement part, check for any visible damage to the part, flex cable or connection.
  5. Gently clean the replacement part connection.
  6. Gently clean the connection point on the device.
  7. Reconnect the replacement part, ensuring the connection is seated correctly.
  8. Reconnect the battery on the device.
  9. Power on the device.

How to lodge a warranty claim

Notice: Our warranty does not cover damage caused during installation or user error.

  • Ensure you have completed the troubleshooting process above.
  • Record a video of the issue to assist us in quickly verifying the issue.
  • Send us an email with the video, summary of the issue and clear photo of the QR code on the back of the screen.
  • Once verified, we will send you a postage paid return label, which you can print and attach to the original packaging you received your item in.
  • Once you have posted the return and it's had its first scan, we will dispatch your replacement part.
Frequently asked questions
How easy is it to replace iPhone parts myself?
You can easily replace most iPhone parts yourself assuming you have the required tools and an easy to follow guide for the replacement. In terms of iPhone Screen Replacements, we provide you with everything you need to replace the screen yourself including the tool kit.
How much will postage cost for my iPhone parts order?
All orders placed online receive free shipping via Australia Post regular parcel post. We also offer Australia Post express parcel post for an additional fee. For more information please refer to our Delivery Information.
I ordered the wrong iPhone part, can I get it replaced?
If it’s been within 14 days since your order and you have realised you accidentally purchased the wrong part, we will happily exchange your part for the correct one or provide a refund. Extra postage fees apply. For more information please refer to our Returns Policy.
Do Online Mobile Parts iPhone parts come with warranty?
Yes all Online Mobile Parts iPhone parts are backed by our 2 year Australian warranty. For our wholesale customers we provide up to a lifetime warranty. For more information please refer to our Warranty Information.
Does Online Mobile Parts offer wholesale prices for their iPhone parts?
Yes the Online Mobile Parts Wholesale Program offers further discounts and benefits. For more information please refer to our Wholesale Information.
What level of quality can I expect from Online Mobile Parts?
We only sell the highest quality iPhone Replacement Parts on the market. We back all our purchases with our 2 year warranty with a replacement guarantee in the unlikely event there are any issues with parts purchased from our store.